Yes, you can amend your subscription plan at any time through contacting us.

Yes, your annual subscription will renew automatically unless you cancel it before the renewal date. We will send you invoice before we proceed.

Yes, we offer discounts for bulk purchases of digital business cards. Please contact our sales team for more details.

Yes, we offer a 30-day free trial period for new users to explore our services before committing to an annual subscription.

If your payment fails, please check your payment details and try again. If the problem persists, contact our support team for assistance.

We would issue you an invoices and it will be sent to your email. Receipts are generated and sent via email after each successful payment.

By default, we offer an annual subscription plan. However, you can switch to 3-year or 5-year plan at any time, and the change will take effect immediately. Please contact us to learn more.

If your subscription expires, your account will be closed. You can renew your subscription at any time to regain full access to all features.

Yes, your payment information is safe and secure. We do not store your payment details on our servers.

The estimated delivery time varies depending on your location. Typically, it takes 7-14 business days for standard glossy PVC card and 4-6 weeks for any other cards shipping within Hong Kong.

Yes, we offer expedited shipping options for an additional fee. You can select this option during the checkout process to receive your cards faster.

You will receive a tracking number via email once your order is shipped. You can use this number on our shipping partner’s website to track the status of your delivery in real-time.

If your order is delayed beyond the estimated delivery time, please contact our customer support team. They will assist you in locating your package and resolving any issues.

Our smart business cards are packaged in durable, protective packaging to prevent damage during transit. Each card is individually wrapped and securely placed in a gift box.

Due to international shipping regulations, there may be restrictions on shipping to certain countries. Please contact customer support for specific information regarding your location.

If your cards arrive damaged, please contact our customer support team immediately. Provide them with photos of the damaged cards and packaging, and they will assist you in arranging a replacement.

Yes, we can arrange for bulk delivery to multiple addresses. Please contact our sales team to discuss your requirements and receive a custom quote for this service.

There is no minimum order quantity for standard delivery. However, bulk orders may qualify for discounts and special shipping arrangements. Please contact our sales team for more information.

You will receive an email notification with your tracking number once your order has been shipped. You can use this tracking number to monitor the delivery status.

While we cannot guarantee specific delivery dates and times due to shipping carrier schedules, you can provide delivery preferences, and we will do our best to accommodate them.

You can cancel your subscription by contacting us via email or phone. We would adive you accordingly.

After cancelling your subscription, you will no longer have access to manage or update your smart business cards through our platform. However, previously shared info will remain accessible to recipients.

Yes, you can typically retrieve your data (e.g., staff contact information) before cancelling your subscription. We recommend downloading any important information before cancelling.

Our subscription fees are typically non-refundable for the current billing period. Your service will remain active until the end of the billing cycle you've paid for.

We do not typically offer a grace period for subscription cancellations. Once cancelled, your access to the service will end at the next billing cycle.

Yes, you can reactivate your subscription at any time by contacting us. Your previous data and settings may be retained, depending on our arrangement with you.

In the unlikely event that we discontinue our service, we will notify customers in advance and provide options for data retrieval or migration to an alternative service.

No, there are typically no termination fees or penalties for cancelling your subscription. You will only be responsible for any fees accrued up to the cancellation date.

Before cancelling, make sure to download any important data or export your smart business card information. Notify any recipients or contacts of alternative means to reach you.

We implement stringent access controls and authentication mechanisms to prevent unauthorized access. Only authorized personnel have access to sensitive data.

Yes, protecting your personal information is our top priority. We comply with relevant data protection laws and continuously update our security practices to mitigate risks.

We do not share your data with third parties unless required for service delivery (e.g., payment processors) or with your explicit consent. Our privacy policy details how we handle data sharing.

In the event of a data breach, we have procedures in place to promptly assess and mitigate the impact. We will notify affected users as required by law or where necessary to protect your interests.

Yes, you have full control over who can access your admin user is. You can manage permissions and revoke access as needed.

Your data is typically stored in secure data centers within the jurisdictions where we operate. We adhere to local and international data protection regulations to ensure compliance.

We retain your data in accordance with our data retention policy, which is designed to comply with legal obligations and to fulfill the purposes for which the data was collected.

Yes, we conduct regular security audits and assessments to identify and address potential vulnerabilities. We continuously strive to enhance our security measures.

If you suspect a security issue or have concerns about your data, please contact our support team immediately. We take all reports seriously and will investigate promptly.

No, the light inside the card is being power passively once the NFC connection has been established.

No, we do not provide business card design service. If you really struggle with the design, we have some branded card for your purchase.

Yes, we do provide face to face training at the start of your implementation within Hong Kong and if you come across any problem with the software or have difficulties using the card afterwards, we would be happy to help! We have online video content from the SUPPORT section above.

We would prefer to have psd or ai file. The Card size of the card: 85.5mm x 54mm, 600 dpi.

Yes, once you have programmed your smart business card, it comes with a digital e-profile where your contact can be transfer digitally.

They would download your contact directly onto their smartphone.

Yes, sure! Anytime, anywhere.

No, there is no other cost other than the inital purchase fee of the "Touchless" card, our app based solution. However, with the web based portal, there is an annual subscription fee.

Yes, you can provide us with the graphics for both side and we will print on your card accordingly.

Yes, you can pass the NFC card from one staff to another as long as the staff's name were not printed on the card.

Simply scan the QR code using a smartphone or QR code reader app. It will instantly display or download the contact information or e-profile associated with the smart business card.

The VCF QR code typically includes contact details such as your headshot, name, phone number, email address, job title, company name, url, social media and additional notes as specified.

An E-profile QR code links to a url page of your digital profile, potentially including links to social media profiles, portfolio websites, and other relevant digital content beyond basic contact information.

Yes, our platform allows you to customize your logo and the background image of the e-profile. However, the content (e.g., information encoded) remains standard.

Most smartphones come with built-in QR code readers in their camera apps. Alternatively, recipients can download free QR code reader apps from app stores to scan and access the information.

QR code is design for sharing contact information publicly and are as secure as the information they encode. We securely encrypted every public url link.

Our web platform provides analytics to track QR code scans, including information on when they were scanned. This helps you gauge the effectiveness of your digital business card.

For VCF and e-profile QR Code, you don't need to regenerate the QR code manually. Any updates made to your smart business card information through our platform are automatically reflected in the QR code. However, with our vCard QR Code, you will need to regenerate the QR Code manually.

Yes, you can incorporate the QR code onto printed materials such as physical business cards, flyers, or brochures. This allows recipients to easily access your digital business card information.

For the e-profile & vcf QR Code, the QR code should gives the most update information. For vCard QR Code, it would update automatically on your e-profile url.

You can download our app from the Apple App Store or Google Play Store by clicking the links below.

If the person you are giving out your card to does not have NFC on their phone, you cannot exchange your contact info by simply tapping your card on their phone. In this scenario, it is best to use QR Code instead.

Our app allows you to edit contact information, upload new photos or logos, update social media links, and lock or unlock your smart business card.

Yes, our app is designed with a user-friendly interface for intuitive editing and updating of your smart business card information. Simply navigate through the options and save your changes.

Absolutely. You can add new information such as new phone numbers, email addresses, or job titles. You can also delete outdated or incorrect information as needed.

Yes, an internet connection (Wi-Fi or cellular data) is required to sync changes made through the mobile app with our servers and update your smart business card.

There are no limits to how often you can update your smart business card using our mobile app. You have full control over when and how you update your information.

If you have any questions or encounter issues while using our mobile app, please contact our support team. We're here to assist you and ensure a smooth experience with updating your smart business card.

Yes, there are training videos available so that you can learn how to use how app to program your cards.

Yes, there are training videos available so that your staff can learn how to use their smart NFC Business cards.

You can access the web portal by visiting an URL and logging in with your credentials which will be provided to you via email.

The portal enables you to edit contact details, upload new images or logos, update social media links, and monitoring on the usage and changes to staff data.

2FA is available via email. Admin user will receive a 6-digit authentication code everytime when they try to login.

No, the web portal is accessible via standard web browsers on desktops, laptops, and mobile devices, ensuring convenience and accessibility.

Yes, updates made through the web portal are synchronized in real-time, ensuring that any changes to your business card information are promptly visible to recipients.

We employ robust security protocols, including encryption of data transmission and storage, regular security audits, and restricted access controls, to safeguard your information.

Yes, multiple users can have access with assigned permissions to update and manage the smart business card data.

Yes, as the admin, you can disable the card anytime. You can also activate again, when you needed to.

Yes, amend data in batch can be done with uploading an excel.

Yes, there are training videos available so that your staff can learn how to use their smart NFC Business cards.

Yes, there are training videos available so that you can learn how to use how app to program your cards.